Back Office System Operation
Our Back Office System can be operated in two ways: As in-house solution within the public transport operator’s environment, or as managed service at a web server operated by Smart Transit. All of our customers use the second solution operated by ourselves.
Bug monitoring and analysis
Our systems monitor themselves. If internal system components, the system environment with its interfaces or the application assume unusual states or have bugs, these are reported to the management system, stored there and, depending on the configuration, send to the system administrators via email. The management system also monitors itself and also reports unusual conditions to the administrators. The system administration can be done by our customers or by us. The individual task distribution is determined according to the special needs of our customers.
Troubleshooting can be done remotely over the phone or online, preferably within one business day. Our systems can be maintained online via the data interface to the management system, be re-configured online or supplied with updated software. That most unusual states can be remedied remotely.